Customer Onboarding and Implementation Manager

CaliberMind is a SaaS B2B Data Analytics company focused on helping go-to-market teams increase their contribution to revenue. CaliberMind is built for B2B revenue ops professionals that use data, analytics, and automation to grow their pipeline faster. Our solution could not be more timely -- report after report lists "growth analytics" as the number one priority and investment in the coming year.

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Customer Success

 

Are you passionate about assisting customers to get the most out of their technology? Do you love advising best practices and watching customer satisfaction go through the charts? We’re looking for a tech-savvy implementation specialist with superb communication skills to help us onboard and delight customers. This position is remote and based in the U.S.

CaliberMind is pioneering new ways of thinking about B2B data, measurement, and automation. Using our industry-leading Customer Data Platform (CDP), we are enabling business leaders to measure ROI and get more out of their tech stack.

We strive to foster an engaging and inclusive culture because we realize that happy and diverse people are at the root of our success. If this sounds like a breath of fresh air and a place where you’ll thrive, we should talk!

Responsibilities:

  • Lead customers through onboarding - from kickoff to first value
  • Lead small group and webinar-style training sessions
  • Manage customer implementation projects as the main point of contact
  • Continue development of a best-in-class onboarding experience
  • Create self-serve customer training (videos, on-demand, in-product, etc.)
  • Assist in the selection, management, and strategy for our customer success platform
  • Create CS-oriented slide decks/presentations
  • Develop CS-oriented documentation on an as-needed basis
  • Create How-To’s and Product Usage Guides for customer consumption
  • Identify gaps in training materials, work with Enablement team to develop a plan to fill them
  • Identify customer candidates for case studies and customer use-cases
  • Act as a conduit between the product team and customers by providing feature feedback and requests

Skill Requirements:

  • Bachelor’s degree
  • 3+ years experience in customer-facing training and/or onboarding
  • 4+ years experience at a high-performance organization in marketing operations, customer success, customer enablement, sales engineering, data science, or similar field
  • Tech-savvy, familiarity with Marketing Technology (Salesforce, Marketo, HubSpot, etc.)
  • Familiar with how organizations leverage marketing data
  • Strong project management and analytical skills
  • Excellent communication skills and proven ability to develop effective content
  • Part-time travel could be required (less than 15%)

Bonus Points:

  • Familiarity with Business Intelligence tools (Tableau, Looker, PowerBi, Sisense, etc.)
  • Ability to write SQL, or similar coding language
  • Comfort speaking with sales and marketing executives

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